Champion Compressors Electronic Service Device

A customised wireless handheld Electronic Service Device (ESD) is now being used by Champion Compressors service technicians.

The all-in-one portable servicing tool has web-browsing capability and allows technicians to keep a comprehensive job service history, to access service and stock data while on site and to track and trend the operation of the customer’s entire compressed air system.

Once the service has been carried out, the customer service record can be updated by logging the performance data of the system, parts used and job-specific notes. A detailed electronic service report is automatically generated and sent to the customer via email.

Safety has been built into the device. Technicians have to conduct and complete a SLAM (stop, look, assess, manage) check list prior to proceeding with the service. This provides a methodical way of ensuring safety precautions are implemented in unfamiliar surroundings. It also provides the customer with a tangible record of safe work practice. If the technician identifies any unsafe issues, the device will not allow the service to progress.