Finding the most efficient incident reporting system for your business

Qube Holdings is a diversified logistics and infrastructure company with operating divisions providing logistics services for clients in both import and export cargo supply chains. The Qube Ports & Bulk division is the provider of wharf-side port logistics and port management services in the Australian region. The Qube Logistics division has facilities located in Australian capital city ports and provides road and rail container transport, customs and quarantine services, container parks, intermodal terminals, warehousing and international freight forwarding.

Previously, the company’s incident reporting was carried out using a bespoke, custom-build system. While the system was good for the smaller businesses, it didn’t cater for growth due to its limited reporting, event notification and customisation capabilities.

With the organisation rapidly growing and expanding into new markets, there was an immediate need for a scalable enterprise-grade system that would automatically integrate with the organisation’s existing IT infrastructure for user access management and single sign-on.

Solution

Qube Holdings chose to implement SCRIM in its data centre and the system is used by its divisions Qube Ports & Bulk and Qube Logistics. The system also integrates seamlessly with the organisation’s Microsoft SharePoint system for document and quality management.

Qube’s key selection criteria for the new system were:

• Powerful and end-user friendly and customisable reporting and analytical capabilities.
• Secure organisation-wide visibility on key health and safety reporting metrics.
• Compliance with the international and Australian standards for health and safety reporting, OHSAS 18001 and AS/NZS 4801:2012.

The majority of staff and contractors use their smartphones and tablets to report on inspections, incidents, hazards, incident investigations and corrective actions while on the road or on a client site.

Health and safety staff use a combination of iPads, Microsoft Surface and laptop computers to access the system for health and safety administrative purposes with offline data access in areas with limited to no network coverage.

Benefits

SCRIM has greatly improved visibility and transparency on health and safety processes, making the system a key component of its business planning and dealings with clients.

The system also improved the accuracy of health and safety information. SCRIM’s embedded workflow framework quickly steps a worker through the reporting process. This reduces the time required for in-depth training on compliance information. Automated system notifications ensure people are notified as soon as required.

The fact that SCRIM is based on Microsoft Dynamics, as well as its seamless integration with Microsoft Office, was one of the main reasons that Qube Holdings opted to implement this system. Users were already familiar with Microsoft Office, which significantly reduced their costs of system training, end-user adoption and support.

Image credit: ©stock.adobe.com/au/Stuart Miles